Legal Stuff

Hey, we’re TutorEagle. We’re a limited company based in Kent.

Our registered number is 13608509 and our registered business address is Unit #2046, 275 New North Road, London, Greater London, United Kingdom, N1 7AA. If you need to contact us for any legal reasons, please use the information here. Also, unless otherwise stated, everything on the website is copyright TutorEagle and, lastly, make sure you see a padlock in the site menu bar in your browser.

Disclaimer

Last revised: 8th Feb 2022

The information contained on the TutorEagle website – www.tutoreagle.co.uk (the “Service”) – is for educational revision purposes only.

The content on the TutorEagle website is provided as-is, and TutorEagle shall not be liable for any special, direct, indirect, consequential or incidental damages; or any damages whatsoever, whether in action of contract, negligence, other tort arising out of, or in connection with the use of the service. Furthermore, copying content on the TutorEagle website for the purposes of examination or assessment is unlawful.

TutorEagle are registered with the following exam boards for the purpose of fraud prevention and plagiarism analysis:

  • The Associated Board of the Royal Schools of Music
  • AQA
  • LAMDA
  • Pearson Edexcel
  • OCR
  • SQA
  • Trinity Guildhall
  • WJEC

TutorEagle reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice. TutorEagle does not warrant that the website is free of viruses or other harmful components.

The TutorEagle website may contain links to external websites that are not provided or maintained by or in any way affiliated with TutorEagle. Please note that TutorEagle does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites and do not take any responsibility for any issues arising from incorrect content.

Terms and Conditions

Last revised: 8th Feb 2022

Introduction

Please read these Terms and Conditions (it might also be called “Terms”, “Terms and Conditions”) carefully before using the www.tutoreagle.co.uk website (it might also be called “Service” or “Website”) operated by MuzeKode Limited and TutorEagle (“us”, “we”, or “our”).

Your access to and use of our website is conditional, based on your acceptance and compliance with these Terms. They apply to every single visitor and user as well as anyone else who uses our website. When you use our website, you agree to be bound by the terms, meaning you agree to them. If you don’t agree with any part of these terms then you may not use our service.


The TutorEagle website often contains links to websites run by other companies. These aren’t owned or controlled by us, which means we don’t have control over the:

  • content;
  • privacy policies;
  • practice;
  • and Terms of Service; of these third-party websites or services.

You further acknowledge and agree that TutorEagle will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service and contact us immediately if you have bought a website.


Contact us

If you have any questions about these Terms, please contact us.

Privacy Policy

Last revised: 8th Feb 2022

Thank you for choosing to be part of our community at TutorEagle by MuzeKode, doing business as TutorEagle (“TutorEagle”,”MuzeKode”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected].

When you visit our website https://tutoreagle.co.uk (the “Website”), use our mobile application, as the case may be (the “App”) and more generally, use any of our services (the “Services”, which include the Website and App), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. This privacy notice applies to all information collected through our Services (which, as described above, includes our Website and App), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect. 

What information do we collect?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; usernames; passwords; contact preferences; contact or authentication data; billing addresses; debit/credit card numbers; domain; company name; web address; and other similar information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Paypal, Chargebee, Google Pay, Apple Pay and GoCardless. You may find their privacy notice link(s) here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-fullhttps://www.chargebee.com/privacy/https://policies.google.com/technologies/wallet?hl=en-UShttps://support.apple.com/en-us/HT210665 and https://gocardless.com/privacy/.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS” below.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: tutoreagle.co.uk/legal.
The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected through our App

In Short: We collect information regarding your mobile device, push notifications, when you use our App.

If you use our App, we also collect the following information:

  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s bluetooth, calendar, contacts, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our App, we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID and information about the features of our App you accessed.
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics and reporting purposes.

How do we use your information?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

In legal terms, we are generally the “data controller” under European data protection laws since we determine the means and/or purposes of the data processing we perform. However, if you are a business customer with whom we have entered into a data processing agreement for the provision of corporate services to you, then you would be the “data controller” and we would be the “data processor” under European data protection laws since we would be processing data on your behalf in accordance with your instructions.

We use the information we collect or receive:

  • To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract. See the section below headed “How do we handle social logins?” for further information.
  • To post testimonials. We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at [email protected] and be sure to include your name, testimonial location, and contact information.
  • Request feedback. We may use your information to request feedback and to contact you about your use of our Services.
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent.
  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
  • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time.
  • Deliver targeted advertising to you. We may use your information to develop and display personalised content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.For more information see our Cookie Notice www.tutoreagle.co.uk/legal.

Will your information be shared with anyone?

In Short:  We only share information with your consent, to comply with laws, for fraud prevention, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). If you are purchasing a website, your information may be checked against a third party government source such as the Open Register or electoral roll. You may be asked to provide government issued identification such as a driving license or passport.
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data on our behalf about how you interact with our Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

Who will your information be shared with?

In Short:  We only share information with the following third parties.

We only share and disclose your information with the following third parties. We have categorized each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below.

Advertising, Direct Marketing, and Lead Generation

Google AdSense

Allow Users to Connect to Their Third-Party Accounts

Facebook account, Google account, Github account, Instagram account, PayPal account, Twitter account, WordPress account and Windows Live account

Cloud Computing Services

Amazon Web Services (AWS), Hostinger Web Services and MuzeKode Web Services

Communicate and Chat with Users

Facebook Customer Chat, Instagram Direct Messaging, Twitter Direct Messaging, HubSpot Email and MailChimp

Content Optimization

Google Site Search, Google Fonts and Adobe Edge Web Fonts

Data Backup and Security

Google Drive Backup and MuzeKode Web Services

Functionality and Infrastructure Optimization

Amazon Web Services, Cloudinary and Cloud Firestore

Invoice and Billing

Stripe, ChargeBee, Android Pay, Apple Pay, Starling Bank, Wave and PayPal

Retargeting Platforms

Google Analytics Remarketing

Social Media Sharing and Advertising

Buffer social plugins

User Account Registration and Authentication

Chargebee, Google OAuth 2.0, Google Sign-In, Facebook Login, Twitter OAuthand AppleID Auth

User Commenting and Forums

WordPress

Web and Mobile Analytics

Google Analytics, Google Tag Manager, Google Ads and Wordpress Stats

Website Hosting

Hostinger, MuzeKdoe Hosting and WordPress.com

Website Performance Monitoring

Cloudflare, Hostinger and MuzeKode Web Services

Website Testing

Google Website Optimizer , Google Chrome and Cloudflare

Do we use cookies and other tracking technologies?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice at www.tutoreagle.co.uk/legal.

Do we use Google Maps Platform APIs

In Short:  Yes, we use Google Maps Platform APIs for the purpose of providing better service.

This Website or App uses Google Maps Platform APIs which are subject to Google’s Terms of Service. You may find the Google Maps Platform Terms of Service here. To find out more about Google’s Privacy Policy, please refer to this link.

How do we handle your social logins?

In Short:  If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

Our Services offers you the ability to register and login using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, profile picture as well as other information you choose to make public on such social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

How long do we keep your information?


In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.


We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than six (6)months past the termination of the user’s account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

What are your privacy rights?

In Short:  In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws


If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
If you have questions or comments about your privacy rights, you may email us at [email protected].

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Contact us using the contact information provided.
  • Log in to your TutorEagle account to update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/. For further information, please see our Cookie Notice at www.tutoreagle.co.uk/legal.

Opting out of email communications

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

  • Contact us using the contact information provided.
  • Log in to your TutorEagle account to update your user account.

Controls for Do Not Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Do Californian residents have specific rights?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.


California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.


If you are under 18 years of age, reside in California, and have a registered account with a Service, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a “resident” as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as “non-residents.”
If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.


What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:


Category

Examples

Collected
A. IdentifiersContact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name
YES
B. Personal information categories listed in the California Customer Records statuteName, contact information, education, employment, employment history and financial information
YES
C. Protected classification characteristics under California or federal lawGender and date of birth
YES
D. Commercial informationTransaction information, purchase history, financial details and payment information
NO
E. Biometric informationFingerprints and voiceprints
NO
F. Internet or other similar network activityBrowsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements
NO
G. Geolocation dataDevice location
NO
H. Audio, electronic, visual, thermal, olfactory, or similar informationImages and audio, video or call recordings created in connection with our business activities
YES
I. Professional or employment-related informationBusiness contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us
NO
J. Education InformationStudent records and directory information
NO
K. Inferences drawn from other personal informationInferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
NO

We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

TutorEagle collects and shares your personal information through:

  • Social media plugins: Facebook, Twitter and Instagram. We use social media features, such as the Facebook Like button, and widgets, such as the ‘Share This’ button on our Website. Such features may process your Internet Protocol (IP) address and track which page you are visiting on our Website. We may place a cookie to enable the feature to work correctly. If you are logged in on a certain social media platform and you interact with a widget or button belonging to that social media platform, this information may be recorded to your profile of such social media platform. To avoid this, you should log out from that social media platform before accessing or using the Services. Social media features and widgets may be hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy notices of the companies that provide them. By clicking on one of these buttons, you agree to the use of this plugin and consequently the transfer of personal information to the corresponding social media service. We have no control over the essence and extent of these transmitted data as well as their additional processing.

More information about our data collection and sharing practices can be found in this privacy notice and our Cookie Notice at www.tutoreagle.co.uk/legal.
You may contact us by email at [email protected], or by referring to the contact details at the bottom of this document.


If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.


Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
The current list of our service providers can be found in below.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal data.
TutorEagle has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

  • Category B. Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history and financial information.

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “Who will your information be shared with?”.

Your rights with respect to your personal data

Right to request deletion of the data – Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

Right to be informed – Request to know

Depending on the circumstances, you have a right to know:

  • whether we collect and use your personal information;
  • the categories of personal information that we collect;
  • the purposes for which the collected personal information is used;
  • whether we sell your personal information to third parties;
  • the categories of personal information that we sold or disclosed for a business purpose;
  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  • the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights

  • you may object to the processing of your personal data
  • you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
  • you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  • you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.

To exercise these rights, you can contact us by email at [email protected], or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.


Do we make updates to this notice?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.


How can you contact us about this notice?


If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Adrian Angol-Henry, by email at [email protected], by phone at 01233 627820, or by post to:
TutorEagle, Adrian Angol-Henry, MuzeKode House, 16 Repton Avenue, Orchard Heights, Ashford, Kent TN23 3SW, United Kingdom.

If you are a resident in the European Economic Area, the “data controller” of your personal information is MuzeKode Limited. MuzeKode Limited has appointed the DPO to be its representative in the EEA. You can contact them directly regarding the processing of your information by MuzeKode Limited, by email at [email protected], by phone at +44 1233 627820, or by post to:
3 Oakshaw Road, Wandsworth, London SW18 3BS, United Kingdom.


How can you review, update or delete the date we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us. We will respond to your request within 30 days.

Cookie Policy

Last revised: 8th Feb 2022

TutorEagle (“us”, “we”, or “our”) uses cookies on the www.tutoreagle.co.uk website (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are Cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How TutorEagle uses Cookies

When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes:

  • To enable certain functions of the Service
  • To enable Google analytics

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service: Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

What are your choices regarding Cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

Academic Integrity Policy

Last revised: 8th Feb 2022

What is plagiarism?

Plagiarism is the “wrongful appropriation” and “stealing and publication” of another author’s “language, thoughts, ideas, or expressions” and the representation of them as one’s own original work. JCQ strongly condemn such illegal form of copying. TutorEagle also condemn such copying, and will work with all examination boards to prevent such malpractice.

Instances of malpractice arise for a variety of reasons

  • some incidents are intentional and aim to give an unfair advantage in an examination or assessment;
  • some incidents arise due to a lack of awareness of the regulations, carelessness, or forgetfulness in applying the regulations;
  • some occur as a result of the force of circumstances which are beyond the control of those involved.

Irrespective of the underlying cause or the people involved, all allegations of malpractice in relation to examinations and assessments need to be investigated. This is to protect the integrity of the qualification and to be fair to the centre and all candidates. TutorEagle will prosecute anyone who plagiarises content on this website, as outlined in our Terms and Conditions.

What constitutes plagiarism?

There are many different actions that constitute plagiarism from TutorEagle. These include, but are not limited to the following:

  • Turning in TutorEagle, or anyone else’s work as your own;
  • Putting your name on an essay or project provided, or published by TutorEagle or anyone else;
  • Copying words or ideas from TutorEagle or anyone else without giving citation.
  • Failing to put a quotation in quotation marks;
  • Giving incorrect information about the source of a quotation;
  • Changing words but copying the sentence structure of content on a website, including the TutorEagle website, without giving citation;

Changing the words of an original source is not sufficient to prevent plagiarism. If you have retained the essential idea of an original source, and have not cited it, then no matter how drastically you may have altered its context or presentation, you have still plagiarised. Most cases of plagiarism can be avoided, however, by citing sources.

Simply acknowledging that certain material has been borrowed, and providing your audience with the information necessary to find that source, is usually enough to prevent plagiarism.

By using the TutorEagle website, all users certify that

  • Users are fully aware that plagiarism is illegal and wrong, and users know that plagiarism is the use of another person’s idea or published work and to pretend that it is one’s own.
  • Users declare that each contribution to their work or project to their exam centre have been acknowledged and source of information from other peoples’ published or unpublished works, including the TutorEagle website, have been cited referenced.
  • Users certify that they are solely responsible for text of the article and work included in the article along with any incomplete reference.

Safeguarding Policy

Last revised: 8th Feb 2022

Overview

Tutor Eagle Limited is part of the Programmatic Flying Media Group. Tutor Eagle Limited (trading as TutorEagle and Tutor Eagle) are committed to providing the highest levels of safeguarding, and the safety of our users is our paramount concern.

Our platform and policies have all been designed to ensure students and tutors work together in a safe environment.

Legislation

Our site and coordinating policies have been developed to ensure we comply with all relevant safeguarding legislation.

  • Data is stored securely within the European Union using 256 bit AES encryption (more specifically in Central London).
  • Personal information is not sold to any third parties.
  • Students can manage their personal data at any time using the settings page in their account.
  • We allow students to use the service anonymously, however, they will not have access to any chat or messaging features.
  • Personal data is only used for the specified purposes of running Tutor Eagle. Email address, name, year group and school are collected from students.
  • Tutor Eagle uses some anonymous information for internal research and to know how our uses interact and use the platform.
  • We act as a ‘data controller’ – on behalf of students. We only act on students’ behalf; all data belongs to the student.
  • If a user does not login to their account for 6 years their account will be deleted and all personal data will be removed from our systems.
  • A user can delete their account at any time by getting in contact with us. After receiving an account deletion request a users account and all personal data associated with it will be deleted within 30 days

This policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

Tutor Eagle seeks to provide the best service possible and provide a safe experience in which children can learn.

This policy aims to ensure we safeguard all users of Tutor Eagle (including all parents, students, teachers, tutors and other users) while they engage with our Website, Lessons and content

All users (including all parents, students, teachers, tutors and other users) must comply with the The Tutors’ Association Child Protection Policy, whether or not they are a member of The Tutors’ Association, and all relevant legislation and government guidance.

If any User has a concern regarding child protection, they must contact our Designated Safeguarding Officer immediately.

Contravention of any of the terms contained within this policy may result in immediate removal of access to and permanent barring from our services.

Tutor Eagle Responsibilities

Tutor eagle will decide when a Tutor’s profile is sufficiently complete to be live on the website.

We will check the identity of all Tutors. Although not all tutors are DBS checked, we give tutors the opporunity to complete enhanced checks provided by the Disclosure and Barring Service, Disclosure Scotland or Access Northern Ireland. If they have a certificate awarded within 2 years of account creation, this will be displayed on their Tutor Eagle online profile.

It is entirely at the students discretion as to whether they decline a tutor on the grounds of absence of a background check, however all messages, communications, lessons and chats on the platform are recorded.

Tutors to provide two written references from people who are not related to them, in which the referees confirm that they are not family and agree that their reference may be shared with Students before their profile is set live on the Website.

Tutor Eagle internally rank Tutors on the website based on student ratings, numbers of lessos taught, parent ratings, and other details. This internal rank will be used to prioritise which tutors get the most students.

Tutor Eagle encourages students to leave a review of tutors they have lessons with.

Tutor Eagle will take precautions to protect Students’ and Tutors’ information, and will protect all data in accordance with all relevant legislation and our Privacy Policy.

Tutor Eagle will monitor postings made on the Website and all messages sent between Students and Tutors. This is in order to prevent misuse of the website and to ensure we safeguard all users.

Tutor Eagle will record all Online Lessons (unless an unforeseen malfunction of the recording equipment occurs) and store these recordings for a minimum of 28 days and a maximum of 1 year. These recordings remain the property of Tutor Eagle.

Tutor Eagle may review any Online Lessons at any time for the purposes of improving our service or where a Complaint or Safeguarding Report has been made. These reviews may be used to adjust rankings for tutors.

Tutor Eagle will deal with reports of possible illegal activity promptly, focusing on the safety and wellbeing of Users. We will allow access to law enforcement of any recording where a criminal offence may have occurred in relation to a specific Lesson.

Tutor Eagle will endeavour to ensure Complaints are considered promptly and in accordance with our Terms and Conditions.

Tutor Eagle will regularly review this policy and our Terms and Conditions to ensure they are best suited to safeguarding all users.

External Messages

All communication must take place within Tutor Eagle approved group chats. You can ascertain whether an external group chat is approved by asking ‘Tutor Eagle’ in the group chat to verify who they are by email. If you ask for verification, you will recieve an email with a 10 digit reference that will match the 10 digit reference in the chat from a Tutor Eagle email address.

If you find any chat that claims to be an approved Tutor Eagle group chat that is unable to verify, you agree to report this to our Designated Safeguarding Officer immediately.

Student Responsibilities

Users must be at least 18 years old to book a Tutor for themselves or another learner. Students under the age of 18 must be represented by a parent or legal guardian who gives consent for them to receive tuition. Tutor Eagle is not responsible for any dispute regarding parental consent.

Students must ensure that all of their personal details and contact information are accurate and up-to-date.

Students must ensure that there is no inappropriate communication between themselves, a Learner they represent and the Tutor outside the Website and report any unsolicited communications from the Tutor if appropriate.

Students must exercise their own judgement regarding the accuracy of the information provided on the Website. Tutor Eagle cannot guarantee that all of the content on the Website is complete, accurate or up-to-date.

Students are solely responsible for the material they or the Learner they represent post on the Website, including messages sent, and they must not post defamatory, offensive or illegal material.

Students must immediately report to Tutor Eagle any defamatory, offensive or illegal material they view on our Website.

Any User who is the parent of a Student under the age of 18 who has a Lesson with a Tutor should not leave the child in the sole care of that Tutor. They must be available for the Student to report any inappropriate behaviour or concerns. Students must report any concerns to a parent or legal guardian immediately.

Students must ensure the physical environment is safe. They must ensure that Tutors are treated with respect and are not subjected to abusive behaviour or language.

Studets must ensure no improper or forward suggestions are made to, or by, the Tutor. Students are responsible for their own security in conjunciton with our services, both online and offline.

Students must report and complaint to [email protected] and must report any safeguarding concerns or illegal activity immediately.

Students must ensure they have an active Google account to access Google Classroom, and must follow Google Classroom’s policies.

Tutor Responsibilities

Tutors are contracted individuals and Tutor Eagle are not repsonsible for their actions both on and off the Website.

If Tutors contact Students who are under 18, they must ensure that these students are represented by a parent or legal guardian.

Some Tutors are under 18 (but over 16). they must ensure that they have permission from parents or legal guardians to conduct lessons.

Tutors may cancel Lessons if no parent or legal guardian is present during a Lesson with a Learner who is under 18 and they or the Learner do not feel comfortable to continue.

Tutors must immediately report to Tutor Eagle any defamatory, offensive or illegal material they view on our Website.

Tutors must disclose any criminal convictions or cautions they may have to Tutor Eagle, including any criminal convictions or cautions received at any time after having registered a tutor account on the Website and for as long as the Tutor remains registered.

Tutors must disclose any other relevant information which may lead Tutor Eagle to determine they are not suitable to tutor.

Tutors must use their own judgement about whether they wish to offer their tuition services to each individual Student. Tutors must take every precaution to ensure that they work in a safe environment and are responsible for taking out and maintaining their own insurance policies to cover the work they undertake.

Tutors must ensure that their environment does not display any inappropriate images or documents when conducting a session. Tutors must treat students fairly and without prejudice or discrimination; whatever their age, culture, ability, gender, language, racial origin, religious belief and/or sexual identity.

Tutors must value students and take their contributions seriously. Tutors must ensure they work in partnership with parents and children – which is essential for the protection of children. Tutors must ensure the language they use is appropriate and not offensive or discriminatory. Tutors must ensure no improper suggestions are made to, or by, the Student.

Tutors must ensure all reasonable steps are taken to protect children from harm, discrimination and demeaning treatment and to respect their rights.

Tutors must ensure that any contact or communication they have with the Student is appropriate to their role as a Tutor and confined to the field for which they have been selected to tutor. Tutors must ensure that there is no inappropriate communication between themselves and the Student on or outside of the Website and report any unsolicited communications from the Student if appropriate.

Tutors must not conect Students outside of these purposes, or conduct tuition of another subject without prior permission from Tutor Eagle. Tutors are responsible for their own security in conjunction with our services, both online and offline.

Tutors must report any safeguarding concerns or illegal activity immediately to Tutorful.

Users Responsibilities

A user is defined as any person paying for any Tutor Eagle Tuition service, or parent/responsible adult in the case the Student is older than 18. If a User and a Student are the same person, then they must agree to the terms for both Users and Students. All Tutors and Users are the same person.

All users wlil be responsible for making reasonable checks to ensure the tutor is suitable and will ensure the student is fully aware of the Tutor Eagle’s Safeguarding Policy.

Parents and responsible adults will always be responsible for the welfare of the student during the session and will always be responsible for the physical environment of the pupil during the session ensuring it is safe and appropriate. Parents and responsible adults will if they consider it appropriate, be present or available during a tutor session so any concerns encountered by the student can be reported as soon as possible and ensure the student and tutor are behaving in an appropriate manner.

The parent/responsible adult will ensure that tutors will be treated with respect and fairness by the student and will not be subjected to abusive behaviour or language. The parent/responsible adult will ensure that no improper suggestions are made by either the tutor or student, or any other User. The parent/responsible adult will report any unsolicited communications between the tutor and student if appropriate.

The parent/responsible adult will ensure the student has no inappropriate communication with the tutor outside the Online messaging and lesson sessions. The parent/responsible adult will report any dispute with a tutor to Tutor Eagle Limited (trading as Tutor Eagle) in accordance with procedures set out in this document.

The parent/responsible adult will report any inappropriate behaviour or illegal activity by a tutor in accordance with procedures set out in this document.

Reporting a Breach

Any User, Student, Tutor, Parent or Guardian, or any third party can report a breach.

Any User, Student or Tutor reported for a breach of our Safeguarding Policy will be immediately suspended from the site until the matter reported hsa been investigated by the appropiate authority. The reporting party may be suspended until internal investigation has closed.

We will inform users of their suspension and seek guidance. If appropiate, reporting party may be informed of the resolution.

Tutor Eagle reserves the right to make a final decision on action taken for minor breaches of our safeguarding policy, following an internal investigation. Any internal investigation results is final and Users have no right of appeal.

Any User, Student or Tutor reported for illegal activity whilst using the Tutor Eagle website will be barred from the service immediately. They will also be reported to the police and any other relevant authorities and organisations.

If Tutor Eagle, any User, Student or Tutor believe there is any safeguarding issue, a referral will be made to the relevant authorities and/or organisations.

Contact

In the case, a User, Student, Tutor, Parent or Guardian, or any third party wants to contact specific persons, their contact details are below.

Designated Safeguarding Officer:
Adrian Angol-Henry (@adrian)
[email protected]

A Angol-Henry

  • Chief Executive Officer
  • Head of Compliance
  • Chief Financial Officer
  • Safeguarding Officer

S Ansell

  • Chief Executive Officer
  • Chief Operations Officer
  • Chief Marketing and Strategy Officer
  • Deputy Safeguarding Officer
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